Down-to-earth mainstay for familiar Latin & Spanish dishes in modest surroundings.
558560 Richmond Road, Staten IslandFrom Google Maps reviews.
Got takeout from this place, and it gave off a nice atmosphere when you walked. This place is convenient, with a viewable menu online. Unfortunately, as smooth as the experience of ordering was, the food was average. Some of it is good, most of it is not good. The rice was decent, but every piece of roast chicken was incredibly dry. The plantains were much tougher than usual for plantains. It is what it is. Good serving size, good pricing, and pass-able service, but food is not great.
The food is always very good!! Today the maduros were not ripe, but everything else was delicious. Our server today was Adriana. She made the drinks very well and was very attentive. We had a nice Saturday family dinner experience tonight.
My family decided to take my mother out the day before Mother's Day because it can be almost impossible to get a table anywhere on that holiday. El Pollo was recommended to us as a great place with great food. When my family of 5 walked in, I was pleasantly surprised at how nice the decor was and the atmosphere was relaxed and comfortable. We were told we can seat ourselves and someone would be with us shortly. We chose the seating near the front windows and not even a minute later were greeted
From the Aug 21, 2025 health inspection. Lower-priority items are listed after the serious ones.
Kitchen equipment was improperly built, placed, or maintained.

Food was left exposed to possible contamination during storage, prep, or serving.