Franklin Templeton

What people say

From Google Maps reviews.

• “
  Megan Bryant★★★★★★★★★★a year ago

  My husband had a ROTH IRA account that we decided to close. When we called the customer service to ask what our basis contribution was for the 9 years we invested with them, so that we didn't have to pay taxes on our post-tax contributions, we were told that the only way to get that amount was to email us 9 years worth of statements and we had to calculate our contributions ourselves! You mean to tell me an investment company can't tell me how much I have invested in them over 9 years?!?! Or tha

• “
  bill eden★★★★★★★★★★a year ago

  Customer service at either the 800 or the 877 one is a sham. I am always told to wait over 50 minutes for an agent. When I had tried too many times (with the same agent) the account was LOCKED. I called my sales representative hoping for real help, and he said he gets the same waiting times. I wasted a whole afternoon and went home with a locked investment !

• “
  Margaret C Roberts★★★★★★★★★★2 years ago

  I had a simple problem with a 529 that I rolled over to another investment company. During the rollover process, a deposit meant to go to my new investment company was charged a sales commission and sent to a previous broker AFTER the rollover was performed. After many attempts, Franklin Templeton would not be forthcoming with when the commission was deducted and sent and ultimately refused to help me. This lack of service and commitment was astonishing because it deducted college money from a f

Safety notes

From the Jun 24, 2026 health inspection. Lower-priority items are listed after the serious ones.