Department of FoodieDepartment of FoodieUnderstated rooms in an informal hotel offering city views, an American restaurant & a fitness room.
121 West 28 Street, Manhattan 10001From Google Maps reviews.
This was a great find in Manhattan. One block away from two different subway lines in a nice neighborhood. Rooms are typically small as it's NYC, but they were clean and well kept. The hotel staff was nothing short of outstanding. My wife had stayed here a month and a half before our family trip and we rebooked from our original hotel to this one based on her original experience, which was very positive. We experienced the same outstanding service when we went there with our adult children at th
Overall it was a good hotel in an area close to Time Square and tons of restaurants nearby. My main complaint is that we specifically booked a room that accommodates 5 guests (through Expedia) and it was listed that roll-away beds are available. When arriving at the hotel we were refused a roll-away bed "due to fire hazards" and 5 people had to share 2 queen beds with no other option provided to us, which was not ideal at all and made for an uncomfortable stay.
I had a very disappointing experience at this Hilton Garden Inn location. I booked a room around 11:50 PM and arrived at approximately 2:00 AM, only to be told that my reservation had been canceled because of a “late check-in.” Apparently, the hotel considers any arrival after 12:00 AM to be late, which was never clearly communicated during the booking process. What makes this even more frustrating is that I already had two separate rooms booked and was an existing guest at the property during
From the Mar 26, 2025 health inspection. Lower-priority items are listed after the serious ones.
Wiping cloths weren't kept clean, dry, or in sanitizer between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.
Dishes and utensils weren't being properly washed and sanitized.