Financial institution providing customers with differentiated products and services.
200 Vesey Street, Manhattan 10281From Google Maps reviews.
American Express seems determined to do its best to piss off its most loyal customers. After 26 years as a Platinum cardholder, an autopay issue caused a payment to be posted just one day late. The result? More than $300 in fees and interest. Not because I failed to pay my bill, but because Amex was eager to trigger its fee machine. Even worse are the confusing trailing interest charges that continue to accumulate after you think you've paid off the balance. The system feels designed to create
Outsourced customer service to AI and ESL representatives. It’s almost impossible to rectify a problem because the robots and the customer service people don’t have the language skills to work effectively. I have been a member since 2021. I’m done with American Express. I cancelled my card and shredded it. I appreciate speaking with real customer support agents who can hold a conversation in English.
I highly recommend staying away from American Express credit cards or be very careful with all the rewards and bonuses they promised. I applied for a Delta Gold card and after three months spending, they told me that I'm not eligible for the bonus and it was declined on the same day of my application. I had never seen the message on my application page stating that I'm not eligible for the bonus!! They are liars and the customer service is acting like you can't do anything about it even if you a
From the Oct 16, 2025 health inspection. Lower-priority items are listed after the serious ones.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.