Department of FoodieDepartment of FoodieHip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
What to order: Chicken Shack · ShackBurger · Cheese Fries · Oreo Cookies and Cream ShakeFrom Google Maps reviews.
Hamburgers were good, but waited 10 minutes for union ring rocks, and received no ranch with my chees fries and ranch. Too bad. Won't be returning.
I just stopped by here to get a burger for lunch, but stayed for some shakes. I decided to the get Oreo shake that they had, and my friend got the famous Dubai chocolate shake. Both were GREAT, especially the Dubai chocolate. I guess I now understand all that hype about it, and loved it. Would get that again if I could. Besides that, the burgers definitely were better than the ones from the last shake shack I went too. 10/10, great food.
I was walking around the Grand Central area one day and went in to the station to look for a place to eat. Found Shake Shack on the lower level. Very busy around lunch. You can order from the machine or from the cashier. I had to wait about 15 minutes to get my food. Then it took me another 10 minutes to find a table to sit and eat. I got a basic hamburger and water. The hamburger was juicy and delicious. Highly recommend this place.
From the Dec 1, 2025 health inspection. Lower-priority items are listed after the serious ones.
Food surfaces weren't washed and sanitized between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.
Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.