Department of FoodieDepartment of FoodieHip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
What to order: Bacon Cheeseburger · Chicken Shack · Cheese Fries · Cookies and Cream ShakeFrom Google Maps reviews.
The service was amazing, getting the food out in under 8 minutes after we ordered it, my hearty bacon cheeseburger was amazing paired with a side of spicy cheese fries that comes with ranch and a drink to wash it all down. However, the condition of the bathroom was subpar and it was so disgusting that my partner would not use it at the end of their visit. Despite the bathroom predicament, the visit was very pleasant experience, keep it up shake shack!
Every time I've visited Shake Shack, I've been disappointed. The meat is consistently dry and overcooked, lacking juiciness and flavor. Toppings are minimal, often sparse and insufficient to complement the burger. The fries are bitter and unappetizing, with an unpleasant taste that ruins the experience. In contrast, Five Guys offers a much superior burger experience, with juicier meat, abundant toppings, and flavorful fries.
I recently visited Shake Shack and had a bit of an issue with the burgers we initially received — the meat wasn’t cooked to the level we expected. However, I really appreciate how quickly and professionally the staff handled the situation. They immediately offered us a refund or a remake, and we chose the remake. The second round of burgers came out perfectly — well done and delicious. Mistakes can happen, but what really stood out was their customer service and willingness to make things right.
From the Aug 11, 2025 health inspection. Lower-priority items are listed after the serious ones.
Food surfaces weren't washed and sanitized between uses.
Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.