Department of FoodieDepartment of FoodieCounter-serve chain for ready-made sandwiches plus breakfast, coffee, soups & salads.
From Google Maps reviews.
Please train the staff well or hire real baristas with knowledge. The woman named Carolina at the cash register is not trained to prepare coffee, twice she made my coffee badly and with a rude attitude. The manager has no character or initiative to serve customers well. First and last time I visit this Pret. I do not recommend the coffee they served was bitter, a sign that it is old. Also the woman used the steamers pitcher with the same milk for all the orders (cross contamination).
They’ve replaced the entire staff, and the overall customer service has noticeably slowed down. I usually place my orders through the app in advance, but even by the scheduled pickup time, they’re often not ready. On top of that, there’s now consistently a line of customers waiting, which was never an issue before. With the previous team, the process was much more efficient, but the new staff has clearly let things slip.
Unfortunately the latte tasted like they made it with old tap water, definitely had an off taste. Manager was super rude but greeted the girl in front of me and handed her her drink. Then he nastily said to me “can i help you with something” as if I was some crazy person off the street. I said that I’m just waiting for my pickup order and he just looked at me and shoved the drink to me. Interesting how you treat certain customers differently than your usual demographic. Will stick to Starbucks.
From the Jun 3, 2026 health inspection. Lower-priority items are listed after the serious ones.
No one on shift holds the required food-safety certificate.
Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.