

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
I’ve been observing closely over the past few days, and as an independent, award-winning photographer and documentarian, I pay attention to patterns, behavior, and consistency. Unfortunately, what I’ve experienced at this Starbucks location has been disappointing. The most concerning issue involved a reusable Starbucks cup that is sold once a year and marketed around sustainability. When I asked for a tea refill using this cup, I was told that the cup could not be used for refills. Yesterday,

Flies were present in the space.

Gaps, cracks, or clutter make it easy for pests to get in and nest.
Single-use items were reused or left unprotected.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Great spot for a warm drink on a cold day. The Tiramisu here was excellent — rich, flavorful, and a perfect pairing with coffee. The location is inside the Empire State Building, so it does get crowded, but the energy adds to the NYC vibe. One fun perk: you can take a picture with the Empire State Building portrait inside the same building for free (see photo for details). A nice little bonus if you're visiting the area. They offer free Wi‑Fi, plenty of charging outlets, and a clean, modern seat

Food surfaces weren't washed and sanitized between uses.

Food was left exposed to possible contamination during storage, prep, or serving.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
They recently updated the interior and now it's one of the best Starbucks in the Bronx!

Food surfaces weren't washed and sanitized between uses.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


We love the monkey cup. It's a little dim and unfortunately the arepas are only available Friday- Sunday from the morning until the afternoon. They're so good! I got a black bean and white cheese one and the arepa itself is made from scratch by a Venezuelan man! So good. And I love the Spanish lattes and the turmeric lemonade.

Food surfaces weren't washed and sanitized between uses.

My go to place for catching up in Bensonhurst - nice atmosphere and something for the kids. I love how easy it is to make a reservation via google. Highly recommend the rose milk tea where you can adjust the sweet level and my kids love their slushy. For apps: the buffolo chicken has a crispy skin and is juicy on the inside - it's tasty in itself but also comes with a ranch and siracha mayo dip on the side. I like their sweet potato fries and fried shrimp lollipop too. The purple crepe cake fo

Cold food was held above 41°F, warm enough for bacteria to grow.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Food surfaces are too worn or badly built to be properly cleaned.

On a Saturday afternoon, after a walk in the neighborhood, I was looking for a place to sit, read my book, and enjoy a coffee. I chose Manhattanville Coffee and was very happy with my choice. The coffee was excellent, and the almond croissant was fresh, flaky, and buttery, with just the right amount of almond filling. A perfect companion to a good cup of coffee. One thing I liked was the seating layout. There is a nice mix of tables and seating options depending on what you're looking for—whet
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

The best coffee I’ve had in Manhattan and honestly in all of New York! ARVACI Coffee is a small, cozy coffee shop with an amazing atmosphere. The coffee is absolutely outstanding — rich, smooth, and perfectly crafted. The pastries are fresh, delicious, and the perfect complement to the coffee. What made the experience even better was the incredibly friendly and welcoming service. The staff was warm, attentive, and made us feel genuinely welcome from the moment we walked in. If you’re looking

Food was left exposed to possible contamination during storage, prep, or serving.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.


I purchased a scone this morning from a Gregory’s Coffee location in Midtown Manhattan. While I was eating it, I noticed multiple visible patches of mold (green/blue and dark spots) inside the product. I had already consumed part of the scone before realizing it was contaminated. This is a ready-to-eat baked item, and selling moldy food is a serious food safety violation. This raises concerns about improper storage, expired products, or lack of quality checks at this location. I have attached a

Evidence of mice was found on site.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

Colorful bubble teas in a variety of flavors & snacks are served in a casual space.
This was my first time trying this type of drink, and honestly, it was just okay. I ordered the Passion Fruit Refresher with green tea 🍵. It wasn't bad, but it felt very basic for the price, especially in NYC where there are so many bubble tea 🧋 options. It feels like you’re paying more for the marketing and the pretty cup than for a unique flavor.

Food surfaces weren't washed and sanitized between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


While coming back from the MET, we stopped here for a quick coffee. It was around 6 PM, so I’m guessing it was close to closing time. Whenever I go to a coffee shop—especially a local one—I prefer getting my drink in a proper cup instead of those plastic ones. Anyway, I ordered a classic latte, but the taste felt very generic and nothing special to me. The ambience was good and the service was nice too; I just didn’t really connect with the place.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

No working thermometer in the fridge or hot-holding unit.

Dishes and utensils weren't being properly washed and sanitized.

So thankful I found this gem! Their horchata matcha latte is so well balanced, you can taste the horchata and the matcha perfectly! We tried their cold brew and it was perfectly made too! We tried the crepe with cheese and pepperoni and it was so good!! Their desserts are delicious too! We tried the Napoleon and the Dubai Chocolate Cinnamon Roll and we loved both of them. The cinnamon roll dough was so soft and the toppings were delicious, the only issue was that I wish I could eat a second one

Evidence of mice was found on site.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

Gaps, cracks, or clutter make it easy for pests to get in and nest.


Subterranean, minimalist artisanal coffee bar with an intimate seating area.
Aussie-approved coffee shop!! Came here on a rainy day and it was the perfect spot to hole up in! Had a hot tea and one of their granola bars. The music and vibe is perfecto mundo and the guys working here are really nice! Came again on a weekday and omg the flat white is soooo good!! Music is great. WiFi is fast. Great place to get some work done, chill out, and get some Melbourne coffee shop vibes.

Wiping cloths weren't kept clean, dry, or in sanitizer between uses.

Someone was eating, drinking, or vaping in the food-prep area.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
This morning, I stopped by this starbucks to get my usual drink. I usually come here before class and the environment was always friendly. I was greeted kindly by the cashier and I ordered a mango strawberry lemonade refresher with no strawberry inclusions. When I got to the total, I did notice I was charged higher than I normally pay but I thought it was just an increase in price. I did not want to bother the cashier and the people waiting behind me over a dollar. However, right afterwards whil

Flies were present in the space.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Super busy shop understandably and service team is still very nice with good energy, thanks 💪🏼🙏🏼. And they whipped up some delicious drinks 🤩. Always grab one when I'm at T5. However, missing my Frap 🤣

Flies were present in the space.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Super busy shop understandably and service team is still very nice with good energy, thanks 💪🏼🙏🏼. And they whipped up some delicious drinks 🤩. Always grab one when I'm at T5. However, missing my Frap 🤣

Flies were present in the space.

Gaps, cracks, or clutter make it easy for pests to get in and nest.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
The Starbucks at 251-05 Jericho has exceptional customer service and a really nice, welcoming environment. The staff is friendly and attentive, and the overall atmosphere makes it a great place to relax or grab a drink. Service is consistently smooth and enjoyable, which makes this location stand out.

Food was left exposed to possible contamination during storage, prep, or serving.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.


Artful espresso drinks, coffee cocktails, and pastries presented in a designer space with a warm vibe.
Beautiful, rich and upscale cafe for work or catch up. Beautiful design on floor to ceiling, even cuts, the art on wall makes you feel like you are at an art museum and coffee is just on an aside u till you try the coffee. The you realize the coffee is an art too. A perfect balance of coffee, sweet and blend of flavors. We tried their specialty drinks and both were amazing. Hickory smoked s’mores latte and deconstructed espressos tonic. Plus the whipped ricotta fig toast. So fresh. I’d go again

Evidence of mice was found on site.
Single-use items were reused or left unprotected.

Gaps, cracks, or clutter make it easy for pests to get in and nest.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Since April every time I’m ordering a hot drink, always half empty, so from now on Starbucks starts to charge for Air already? Wait time too long, the employee hold my drink and chatting when I’m standing in front of the counter for like 10 minutes, I’m ordering at this location every weeks, not even one day they’re without attitude, if there’s another location near the 86th street I would definitely not go to this location again.

Flies were present in the space.
Single-use items were reused or left unprotected.

Gaps, cracks, or clutter make it easy for pests to get in and nest.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
It’s my neighborhood Starbucks! I do get great service; coz they know me… The ones I know are great servers & I appreciate their good service!

Cold food was held above 41°F, warm enough for bacteria to grow.

No working thermometer in the fridge or hot-holding unit.
Quaint straight to the point shop with just a large, long beautiful green marble counter where you order and the drinks are made. They have one cool painting in the back on the left side of the wall. The menu is super unique with the different combination of flavors. I tried the salted yuzu dirty and the iced mango strawberry matcha. I loved both because neither was too sweet. The fruity mango foam almost tasted like a creamy mango gelato. The strawberry they used you can tell was a house made s

Food was left exposed to possible contamination during storage, prep, or serving.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
A Tale of Two Starbucks: Cozy Haven vs. Arctic Outpost — Depending on Who’s Working.... This Starbucks has the potential to be a neighborhood gem—and on most days, it is. When a particular employee is not on shift, this location embodies everything a community coffee shop should be: spacious, welcoming, filled with natural light and warm conversation. The vibe resembles a university cafeteria—regulars linger with books and laptops, others pop in for their usual before heading out into the day.

Food surfaces weren't washed and sanitized between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.
Café with classic drinks and ornamental cupcakes in a verdant, rustic space.
Went to grab a coffee to go with our Leon's bagels. I got the lavender latte with oat milk and it was the best lavender latte I've ever had (and that's my usual order if it's on the menu of any coffee shop that I go to). Inside the shop is also SO cute - it looks like a zen garden. Loved the vibes in there. Service was nice and quick. Highly recommend!
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Honestly I’m incredibly upset at this type of service especially for someone being in the city, the guy took my order , didn’t read it out loud and made it wrong , when I asked for a refund , it was incredibly difficult . The barista who took my order was Tyler. This is honestly dissapointing and for anyone taking a stroll in Central Park and wants to stop by this place, save yourself the long walk and walk to another place !
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
This Starbucks has a great system that keeps everyone orders organized and ready to drink. The team is really efficient and makes everything with a lil love. When there is good energy that's where the people go. Got the Caramel Brulee i call it Bruce Lee because of a kick, it gave me ☕️

The handwashing sink was missing, blocked, or without soap, hot water, or towels.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
The staff on Saturday AM 3/21/2026 was very pleasant! The cashier was very kind, explained what my drink was to help me make a decision, and wrote a nice message on my cup “good vibes”. They also cheered about a customers birthday. The folks at the end of the bar were also very pleasant, letting me know my order was coming up and completed the order timely and followed my special request for light ice. I didn’t catch anyone’s name but the whole experience was timely and enjoyable.

Cold food was held above 41°F, warm enough for bacteria to grow.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Terrible service. One of the drinks in my delivery order (a Venti latte) arrived only 25% full. Customer service was unhelpful; they refused to send a replacement and would only issue a refund (which takes up to a week to process). They even claimed they couldn't find the store location I ordered from. My initial hesitation about ordering was justified. Never again.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
The cashier with big lashes did not get her name .. she was working just now at 12:29pm she took my order 6/5/26. I was ordering a pink drink for my daughter an 7 year old and because I said I wanted it decaf she tried to correct me telling me it already comes caffeine free. Which is a lie because I know the caffeine free one is new on the menu. As of APRIL 2026 I do not understand why she had to correct me on that she was bothered saying it already comes caffeine free but how come everytime I

Food surfaces weren't washed and sanitized between uses.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Coffee cake was great. However the bathroom was so filthy and unsanitary. I got 💩on my sneaker from the toilet seat (tried viewing front and back to ensure it was clean.)
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

Light-filled venue with a contemporary feel serving classic brews & brunch standards.
Visited Friday morning in late June 2026. Fortunately, we were able to grab two high chair seats while enjoying our drinks & meals The food was well prepared & drinks used high quality coffee beans. The atmosphere is what you’d expect of the FiDi district on a Friday morning & people watching out the window made the experience worthwhile I highly recommend!

Staff hygiene fell short: soiled clothing, no hair covering, or unkempt nails.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Food surfaces are too worn or badly built to be properly cleaned.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
This Starbucks is right across from our hotel and down the street from Time Square. It’s very convenient for us to go here especially since the coffee at our hotel was not good. They get pretty busy here at times and it seems like they have a decent system going to get everyone’s order out as quickly as possible. The lady Liz is the life of the party and helps to get things moving.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Local coffeehouse chain serving thoughtfully-sourced, house-roasted brews in a hip, bustling space.
It is situated in a calm residential area and I could enjoy seeing local coffee lovers come and around drinking their cup of coffee. My flat white felt like it had a single shot, but the almond croissant was amazing. The cafe was super awesome and made my trip in NYC unforgettable

Cold food was held above 41°F, warm enough for bacteria to grow.

Adulterated or mislabeled food was kept or offered for sale.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
Single-use items were reused or left unprotected.


Casual neighborhood cafe serving strong coffee & 3 Italian-influenced meals a day.
Had a very nice experience, Food was great. Our waitress Vinny was amazing. Will definitely be back.

Contaminated food was kept instead of being thrown out.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Easygoing roastery offering classic dishes, thoughtfully sourced brews, and light bites.
This place is really cute, while I am still trying to find the best place to work for a couple of hours in the mornings, in the UWS, this place has a really good vibe, the coffee is good - I drink decaf - so sometimes is hard to find a good one. I also tried their banana bread, gluten free and it was really tasty- I would point out that , there is not wifi so if you want to work from here you would have to use your own hot spot, additionally come early becuase it gets really packed. The sits are

Hot food was held below 140°F, cool enough for bacteria to grow.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

my mom and i always come here to treat ourselves. the matcha never disappoints, and the focaccia sandwich is absolutely delicious! the atmosphere is cozy, the staff is always friendly, and it’s become one of our favorite spots. highly recommend if you’re looking for a great matcha and a tasty bite to eat!

Food surfaces weren't washed and sanitized between uses.


Trendy cafe & flower shop offering coffee, pastries, cut flowers, bouquets & plants.
Beautiful calming atmosphere that smells delightful. Fresh brewed coffee with fresh flowers make a great start to a busy day. I came here each morning when visiting my daughter before we got busy. It helped me start with clear mind. The pistachio latte is fabulous and finished with fresh nuts . The blueberry scones was flaky and full of berries. The honey latte was delightful as well, rich and smooth with a great sweet finish

Clean utensils were stored where they could get dirty again.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Upbeat, modern spot dispensing familiar coffee house fare such as paninis and pastries.
What a pleasant surprise. We randomly found this place and stop to grab a coffee and it was very nice. Atmosphere was relaxed and funny. The place is very neat and cozy. Nice bar seats and options outdoors to enjoy the good weather. No tables, but it didn’t change our experience. Barista was nice and we had a good conversation. Espresso was also well done even if they run out of ceramic mugs (other people asked for the same and maybe they should have some more mugs). Overall, it was a good exper

Cold food was held above 41°F, warm enough for bacteria to grow.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


I came here for a quick study break after Pilates on a rainy day. I had every intention to order something after settling in and drying off from the rain. But was harassed within 2 minutes for not ordering. I told the employee I will make a purchase in a moment. My table was dirty, the chair sticky as if it hadn’t been clean in hours. Also a sticky stain on the floor. So while I made myself comfortable (doing their dirty work) I was then harassed by the manager who told me I must order. I let h

Food surfaces weren't washed and sanitized between uses.

The required wash-your-hands sign wasn't posted.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


A nice cafe, that specializes in matcha. I already had their regular matcha in a different branch, and it was quite good, so this time I wanted to try something new and went for the daydream matcha, that had honey & cinnamon. As expected, it was obviously sweeter than just plain matcha, but it was delicious and refreshing, and a new take on matcha that I haven't tried before. Loved it, and would definitely come back here to try some more of their original matcha drinks.

No food thermometer available to check cooking and holding temperatures.

Food surfaces weren't washed and sanitized between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

It’s is incredibly tiny in here, and the wait is still very long. I’d order ahead because you’re going to be waiting a long time no matter what, and there’s nowhere to sit. I’d also not get the basic drinks like the jasmine milk tea because I think other stores do those better, but heytea does better unique drinks.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.
Lighting is too dim, or bulbs over food areas aren't shatterproof.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
I stopped by the Starbucks at 7419 3rd Ave in Bay Ridge and it quickly became one of my favorite locations in Brooklyn. The spot itself is very well located — easy to get to and convenient whether you're grabbing a quick coffee on the go or settling in for a bit. The interior feels fresh and welcoming, with plenty of comfortable seating. What really stands out is the staff. Every single employee I interacted with had such great energy — friendly, upbeat, and genuinely attentive. They made the wh
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


einspanner here is a must try!! my fav einspanner in the city and I’ve gotten it many many times- it’s reliable and consistent. service is always super friendly and it’s at a good price point.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

What a nice place. It’s a good thing. It exists in this part of Staten Island. Cozy vibe at excellent variety of choices. The service is lightning fast in that beautiful way that Staten Island does it. The coffee is to die for. It seems that they lucked out being on the northbound side of the street, so you can get your coffee as part of your typical morning commute. I’ll be back

Food surfaces weren't washed and sanitized between uses.

Staff hygiene fell short: soiled clothing, no hair covering, or unkempt nails.

Stopped by Hey Tea near NYU and had a great experience. They have a large selection of bubble tea with plenty of options to choose from, whether you want something classic or more creative. The drinks came out fairly quick, which is perfect for a busy area like this. The staff was very friendly and efficient, and the whole process was smooth from ordering to pickup. Solid spot for bubble tea if you're in the area and want something quick, easy, and well done.

Food was left exposed to possible contamination during storage, prep, or serving.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Bubble tea shop offering hot & cold versions, plus a variety of flavors & a simple snack menu.
The bubble tea, Taiwanese sausage, and popcorn chicken is authentic making me feel I am in TW. Will come back next time in NYC.

Flies were present in the space.

Frozen food was thawed in an unsafe way.

Gaps, cracks, or clutter make it easy for pests to get in and nest.


Low-key bubble tea shop serving handmade brown sugar boba drinks made with Taiwanese ingredients.
After a long day of exploring Manhattan, we stopped by Xing Fu Tang to cool off with some bubble tea, and it ended up being a great choice. Known for its Taiwanese-style boba drinks, the shop has a clean, modern vibe and a menu full of unique tea options. For our first visit, we ordered the Ube Boba Tea and the Peach Oolong Tea. The Ube Boba Tea was rich, creamy, and packed with sweet purple yam flavor, while the fresh boba pearls added the perfect chewy texture. It was smooth, satisfying, and

Hot food was held below 140°F, cool enough for bacteria to grow.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Nice place, just next to the courthouse in the Bronx. They are extremely busy in the lurch hours but they extra staff so the line goes quick.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Food surfaces weren't washed and sanitized between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Dishes and utensils weren't being properly washed and sanitized.


Trendy cafe serving house-brand artisanal coffee, pastries & snacks in a fashionable space.
Provided all the kindness and ease that others in the area didn’t when looking for where to work while drinking my coffee. And a delicious iced chai!

Food surfaces weren't washed and sanitized between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Dishes and utensils weren't being properly washed and sanitized.

Upbeat, neighborhood cafe featuring espresso drinks, organic smoothies & elevated sandwiches.
I used to go to PLG often a few years ago and thought I’d pop by today cause I hadn’t been in a while. I got a turkey club which used to be SO GOOD and bountiful, but is now apparently the measly thing I was served below (also I asked for extra bacon but there were only two slices so is a normal amount of bacon one slice???). It’s just so disappointing and upsetting to see a place I used to love give me this :( The food came out quick (probably because there wasn’t much on there lol) and the yo

Flies were present in the space.
Single-use items were reused or left unprotected.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

Classic light fare & organic breads fill out the menu at this rustic-chic bakery/cafe chain.
I went once for breakfast and the time it took for avocado toast was insane and it wasnt that busy. The 2nd time I went was for lunch the wait once again was insane for a salad, I wasnt given the bread it comes with and my strawberry matcha had basically no strawberry but I was still charged.

Food was left exposed to possible contamination during storage, prep, or serving.

Clean utensils were stored where they could get dirty again.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
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