Amazing cookies with so many varieties to choose from. Chocolate chip, smores, oatmeal, chocolate fudge, etc. Absolutely delicious baked to perfection! Yum!! 😋

No food thermometer available to check cooking and holding temperatures.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

I ordered the rolled ice cream for my daughter’s birthday and we ordered the banana pudding flavor, the candy flavor and the Oreo flavored rolled ice cream. They were all very delicious. I highly recommend. You have options of toppings like cereal or chocolate chip or whipped topping etc and also for the type of syrup that you want on top . There are lots of toppings to choose from. I can’t wait to try them all😋
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Dishes and utensils weren't being properly washed and sanitized.


Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
This used to be one of my favorite icecream places because of the sprinkles. The other day I went in and the ice cream cone went up to 9 dollars. I walked out thinking to myself, guess they'll be closing down soon. Lets be for real, its not even quality icecream like HD who has pure ingredients so the price increase is definitely not justified. Not to mention, the staff always seems like they dont want you there.

No one on shift holds the required food-safety certificate.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.


I ordered the salted brown butter cookie dazzler sundae and wow - it was so good!!! super sweet, but still I finished the whole thing in one sitting. Definitely coming back to try more flavors! 🍨✨

Food surfaces weren't washed and sanitized between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Best flavor around for frozen yogurt. I highly recommend for a nice cool treat🤗
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Great ice cream, cute spot, rude attitude. The employee seemed annoyed the entire time, and asking a simple question felt like I was bothering her. I honestly thought they were about to close, but it was only around 6:15pm and they don’t close until midnight. The ice cream was delicious and the shop is beautiful, but the vibe definitely took away from the experience.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.
Staten Island-born chain dispensing Italian ices & ice cream in 100-plus flavors since 1928.
Stopped in on a Sunday morning. No line. Service was friendly and quick. Ice was tasty and good for what it is. Insanely expensive though for what you get. Kiddie sized scoop which is a little larger than a shot glass for nearly $6. One and done.

No one on shift holds the required food-safety certificate.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

This is the second location of this frozen yogurt/froyo place, with the original one, of course, being on Madison near the Guggenheim. Speaking of location, this was the old tiny location of La Panineria, an excellent panini place which is now up the block. While they lack as many flavors as some other places, they have some fun toppings. I ordered the "Kid Size" as this is the solo one for $7.95 plus tax, which comes with one included topping. In terms of froyo flavor and texture, it was defini

Staff hygiene fell short: soiled clothing, no hair covering, or unkempt nails.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
This Carvel ice cream store is located in the Bensonhurst section of Brooklyn on Bath Avenue near Bay Parkway. It is part of a multi-store franchise and is good. Very hard to park and place an order. The staff is still behind a plexiglass barrier making it difficult to hear the employees. No seating available to sit down and enjoy an ice cream cone in the store. Relatively narrow location in space.

Food was left exposed to possible contamination during storage, prep, or serving.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
Took my pregnant wife on a walk to get her ice cream that she was looking forward to all day. Only to find that the store was closed with keys in the door at 9:25 PM , 35 mins before the store was due to close. We tried getting the attention of the workers inside but we were constantly ignored. Stay away from this weird location , you’re better off going to the one on 86th street

Clean utensils were stored where they could get dirty again.

Staten Island-born chain dispensing Italian ices & ice cream in 100-plus flavors since 1928.
Great establishment and staff here at this location. The server took her time to make our shakes and ice cream. Made them look like it was for a magazine. Great clean location with a lot of different items on the menu. This is a must try if you haven't stopped by this location. Can't wait to stop by agian. Everything was absolutely delicious

Evidence of mice was found on site.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

The ice cream is amazing with a great variety of flavors and toppings. The service is great with good prices for this amazing ice cream. The interior brings a great vibe and they also have classes to learn how to make ice cream rolls and you can also have birthday parties!! You should definitely come here if you live in Bay ridge Brooklyn.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.
The restroom was missing basics like toilet paper, a bin, or a self-closing door.

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
The Best Experience ever! Great customer service and they even wrote my Granddaughter’s name on the cake.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

The required wash-your-hands sign wasn't posted.


Ironically I’ve never tried the gelato here but I’ve had other things including their cardamom buns & passionfruit bars which are absolutely delicious, especially the former. A plus is the staff here is super sweet, especially the girl with the glasses (didn’t ask for her name but she’s a doll). When the weather gets better I would definitely go back for the gelato :).

Cleaning chemicals were stored where they could get into food.

Food was left exposed to possible contamination during storage, prep, or serving.

Dessert chain serving creative ice cream flavors & frozen yogurt, plus other sweet treats.
Amazing ice cream with generous portions and such unique flavors! Everything was delicious, and the quality really stands out. Can’t wait to come back!

No one on shift holds the required food-safety certificate.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
Happy that Bayside has this Carvel spot. Has all your standard treats with some seats by the door to enjoy them at.

Food surfaces weren't washed and sanitized between uses.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
I used to buy ice cream here often and always liked it, but today I decided to try their delivery service. When I arrived at the shop, I felt that the staff’s attitude was completely different—the young woman and man were unfriendly and rude. I waited over 20 minutes for my order. This is the first time I’ve encountered this
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.
During this winter when the wind is disrespectful and your hands are frozen, the Signature Hot Chocolate at Sugar Hill Creamery is exactly what you need. It’s a rich, velvety, chocolate that’s not overly sweet. And that perfectly roasted marshmallow on top? Unreal. It slowly melts into the cup, adding a smoky, nostalgic layer that makes every sip feel indulgent and intentional. This is not powdered mix energy. This is real, handcrafted hot chocolate. And to make matters better, Sugar Hill Crea

No one on shift holds the required food-safety certificate.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
The Oreo Cinnabun is absolutely incredible! I love this Carvel location. The staff is always friendly, welcoming, and helpful. I’ve ordered several custom cakes from them, and every experience has been seamless—they’re great to work with and always go above and beyond to make sure everything comes out perfectly. Not only are the cakes fantastic, but the ice cream and Cinnabuns are consistently fresh and delicious. Highly recommend this location for both special occasions and a sweet treat!

Live roaches were found on site.

Gaps, cracks, or clutter make it easy for pests to get in and nest.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Staten Island-born chain dispensing Italian ices & ice cream in 100-plus flavors since 1928.
LOVE Ralph’s, one of the few Staten Island treasures. Personally feel even their small is a nice serving. This location almost always has a line but great kids working and a wide variety of the cream and water ices plus ice cream and a fan of the shakes!

Evidence of mice was found on site.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

Very nice and polite staff, gelato was so good, creamy and delicious. Ordered their famous bubble waffle with 2 scoops of gelato and affogato with lemon gelato.

The handwashing sink was missing, blocked, or without soap, hot water, or towels.

I never got to go to this place again, I last went when I was about 8 or 9(I may be a minor but I can still add a review), the froyo was AMAZING. The staff weren't rude, I actually loved the place, i always wanted to go but I had homework and chores, and also, the place was actually clean! It wasn't how some people described it as, the floors weren't cracked, the place was in good condition! I might even try going for my birthday, June 19, the froyo is so good that I miss it. Also, I hope you ha
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Love their paletas. I bike over here from Queens a few times a year just for them. And $2.50 a pop is unbeatable
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Delicious ice cream along the Brooklyn waterfront with gluten free and vegan options! I appreciate that the vegan options were much more than sorbet. I got the Coconut Pandan ice cream and mango/fruit sorbet. It was light, creamy, and refreshing. There are booths for sitting and also a small counter by the window. Great spot for ice cream that is also allergy friendly and safe for celiac!

The handwashing sink was missing, blocked, or without soap, hot water, or towels.


went here last August with a friend (when we visited NYC for a concert) and I still remember how good Soft Swerve's Ube, toasted coconut and mochi combo was. I still dream about it. We kept coming back for more-- It was HEAVEN!
Single-use items were reused or left unprotected.
Garbage was kept in open or leaky containers, which attracts pests.

Self-serve chain offering rotating varieties of frozen yogurt & a big range of creative toppings.
A huge variety of flavors and toppings. You can really go all out and mix whatever you like. Everything I tried was delicious. Definitely worth checking out!

Contaminated food was kept instead of being thrown out.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Very nice cashier, quick service and a wide variety of ice cream!! Definitely worth it!! I had the broadway flavor, I didn’t really liked it that much since I’m a chocolate person but it is worth a try.
Single-use items were reused or left unprotected.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
It is so nice and clean in here the new owner, Will is so nice and it’s more clean and spacious. There is a bigger selection of delicious cake and there is more flavors. Even Music! The prices have decreased and I recommend to go here if you want some ice cream or a birthday cake

No one on shift holds the required food-safety certificate.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Craving some asian desserts ? A spot that opens late ? And a big fluffy dog to play with ? This spot checks ALL the boxes! Stopped by here after a show in the city and we were greeted with the sweet owner, yummy hot dessert soup and a fun time with the owner’s samoyed dog! We tried the black sesame soup mixed with almond soup and peanut glutenous balls, fluffy pancake with strawberries, and red bean soup! Everything was so good ! They also open late so definitely going to stop by more often afte

Cold food was held above 41°F, warm enough for bacteria to grow.

Food surfaces weren't washed and sanitized between uses.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
Consistently SUB-PAR. Nasty attitudes, bland low-energy staff. This wouldn't be so bad if the quality of their products were good (I know, how could you mess-up ice cream - THEY FOUND A WAY!) Not only has their ice cream been spoiled but I've received terribly decorated cakes that obviously have been sitting for a long time. UPDATE: The owner of this location reached out to me personally to get more information and provide a resolution. He was super understanding and relatable and really helped

Evidence of mice was found on site.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

Casual parlor offering Italian ices, ice cream, ice coffee & other frozen treats.
The store is located in the Bensonhurst section of Brooklyn. Multiple locations are available. All purchases are to-go. They prepare primarily ice cream orders. Ice cream cones, cups, pints and quart containers, sundaes, shakes, egg creams and Italian ices are on the menu. I ordered a sundae 🍨 and quart of ice cream. My total was approximately $30. I was informed a quart of ice cream is $18. I informed my server that the web site has different prices but didn't receive any response. I a

Food was left exposed to possible contamination during storage, prep, or serving.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


I will never pass up an opportunity for ice cream. This was awesome. I had Praline Pecan Cake and it was awesome. Love love love! Great treat walking around Grand Central Station in New York.

Evidence of mice was found on site.

Live roaches were found on site.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

If you’re walking on the east side of First Avenue between 81st and 82nd Streets, you might notice a unique, handwritten sign in the window of an unassuming ice cream shop, Lilo’s Creamery. The sign shares the story about their family that many years ago opened a Szechaun restaurant which had various locations on the upper east side and this ice cream store is their latest “ venture “. I was intrigued and entered the shop and met Sonam who’s part of the Lilo Creamery Family! Once inside, I was

No food thermometer available to check cooking and holding temperatures.

Staff hygiene fell short: soiled clothing, no hair covering, or unkempt nails.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.
Staten Island-born chain dispensing Italian ices & ice cream in 100-plus flavors since 1928.
There’s alwayyyssss a line for this place. Weekday or weekend. It seems to be a local cult favourite. And honestly… it’s good for some classic ice cream. The sundaes are HUGE!!! Make sure to share them. I got a peanut butter one and asked to mix in some chocolate sauce as well. There are Reece’s on top and it’s just sweet and delicious honestly. The line moves pretty quickly. Nowhere to sit, just a window (but the park is right across the street). Their froyo / frozen yogurt is on the icey side

Evidence of mice was found on site.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

Casual parlor offering Italian ices, ice cream, ice coffee & other frozen treats.
Went here after visit to Dr. Their cherry chocolate chunk ice is very good. But the prices they charge are ridiculous for the size they call small and large. The small cup is the size of a little kids serving.the large should have been a medium. I purchased the large because I was already there and I wanted the ice, but I will not be going back. Stay safe.

Dishes and utensils weren't being properly washed and sanitized.


Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
Some of these entitled customers come into Carvel expecting white-glove service. Venchi or Amorino is the place for that. This isn’t the place for you if you want to be greeted like a celebrity. You’ll find quick, reasonably priced ice cream cakes and cupcakes here. However, if you want a perfectly crafted artisan cake packaged with a beautiful smile, be prepared to spend $100. Let’s be real, Karens. This is also my go to for my last minute emergency runs and large family gatherings. Cute ca

Evidence of rats was found on site.

Evidence of mice was found on site.

No working thermometer in the fridge or hot-holding unit.

Gaps, cracks, or clutter make it easy for pests to get in and nest.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
don’t let these bad reviews fool you this place is amazing i been going here for over 7 years never had a messed up order or any leakage in any of the ice cream cones bought by them they have amazing ice cream and with fair prices this is definitely a spot worth going to if you want ice cream especially later in the night

Wiping cloths weren't kept clean, dry, or in sanitizer between uses.

Casual parlor offering Italian ices, ice cream, ice coffee & other frozen treats.
For one person working here the line goes pretty fast. The ices are always fresh. They have deals where 3 pints for 18 bucks. Which isn't bad. Leave a 2 dollar tip. The parking lot is right next to the deli and right across from the cemetery. If you haven't stopped by this place your missing out. Especially after 90 degree weather. A nice cold ice will chill you out and make you happy!!

No one on shift holds the required food-safety certificate.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
I’ve been coming to this carvel for 15+ years since I was a baby as our family has been living here for decades. I’ve never had an issue with the people or the service and quality. Today after coming back from living in a different state for a bit, I am frankly shocked to say this is its quality has been changed to. The employees are also extremely unprofessional as they are on the phone having a conversation and not paying attention when questions are asked. They also were rude and short like t

Food was left exposed to possible contamination during storage, prep, or serving.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Damaged canned food wasn't set aside and marked 'do not use'.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

Pesticides were used or stored improperly, or applied by someone unlicensed.

Great Ice cream cakes. I call to 1-2 days prior to get my flavors and size. They have unique flavors such as taro, durian, milk tea - all great. That lady that works there is a passionate owner that loves what she does.

No one on shift holds the required food-safety certificate.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
My family loves the chocolate ice cream cones dipped in chocolate coating, brown bonnets. They have them here. I stop every time I return to Staten Island. Always friendly service and ample parking. Thanks. I'll be back again.

Evidence of mice was found on site.

Gaps, cracks, or clutter make it easy for pests to get in and nest.


This is definitely a unique and fun ice cream place. It has a cool and funky atmosphere with awesome vibes and music! The ice cream was rich and full of flavor and absolutely delicious. My server, Gabrielle, was outstanding 👌 👏 super personable and made great recommendations. Her counterpart Shaheem was just as friendly. If you are in the neighborhood and have a craving for some excellent ice cream 🍦 This is the place to check out!

Food surfaces weren't washed and sanitized between uses.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
Great, my biggest issue is they NEVER or RARELY have the specialty flavor…..Last month rarely had the Toasted marshmallow and now they barely ever have sugar cookie!! Its like hit or miss and they’re right around the corner from me…i don’t wanna go to the Arden ave one !!!

The handwashing sink was missing, blocked, or without soap, hot water, or towels.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


Counter-service chain offering scoops of ice cream & sorbet plus sundaes, shakes & smoothies.
First stop off the ferry was the ice cream shop on a hot summer day. There was a good selection of different ice cream flavors and other sweet treats like sundaes. Altaf was especially amazing, he was very friendly and provided great customer service.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.


The ambiance in this cafe is exactly what you’re looking for. Calm/ Great energy… Lauren is extremely welcoming with makes deciding what to choose that much easier… Amazing coffee paired with the perfect sides like empanadas, cookies… what they are known for is the Gelato Late, hence the name. The salt caramel flavor is a must try! …

No one on shift holds the required food-safety certificate.


I always come here for my sea salt pistachio ice cream because it's so goood!!!! To each its own but I love this ice cream spot . The line isn't always long but come early if you would like to get a taste of the ice cream

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
I will never set foot in here again. I was very excited that a cold stone opened here in Bayside!! They have excellent ice cream and cakes!!! Then I go in to get this delicious decadent cake for my mother’s 85th birthday. The premade cakes all look amazing. I’ve gotten premade ice cream cakes many times at carvel and Baskin Robbin’s and they’ve always been excellent and fresh. So anyway I took a large midnight delight from the display and ask them to write on it. I will let my pictures and

Flies were present in the space.

Gaps, cracks, or clutter make it easy for pests to get in and nest.


Counter-service chain offering scoops of ice cream & sorbet plus sundaes, shakes & smoothies.
Rich, indulgent cone at the perfect FiDi hangout Stopped by the Häagen‑Däsz counter inside Brookfield Place (185 Greenwich St) for an afternoon treat and was thrilled to get the rum raisin cone. With the Mall’s bustling Winter Garden vibe and waterfront setting, it felt like a small moment of calm luxury. The rum raisin flavor was creamy and smooth, with just the right amount of plump raisins—classic Häagen‑Däsz quality. The rum note was detectable but gentle, more cozy than punchy. In fac

Food surfaces weren't washed and sanitized between uses.

Plumbing issues: poor drainage, backflow risk, or wastewater handled improperly.

Damaged canned food wasn't set aside and marked 'do not use'.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Pesticides were used or stored improperly, or applied by someone unlicensed.

Summer is coming and it is time for Gelato. The cafe is very close to the church that I attend. They just open not long ago and I'm able to grab some coffee. There is small seating area inside and when the weather is nice, I can't wait to try their ice-cream.

The handwashing sink was missing, blocked, or without soap, hot water, or towels.
Shelves, ledges, or equipment exteriors aren't clean or easy to clean.

Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
A location I went to many times, they make sure the ice-cream is not damaged, and they have such a good selection of cakes for holidays! They have a nice assortment of fruit and cream flavors too. :)

Clean utensils were stored where they could get dirty again.

The required wash-your-hands sign wasn't posted.
Single-use items were reused or left unprotected.
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